FAQs
Frequently asked questions
Everything customers usually ask about booking, pricing and our cleans — in one place. Can't find your answer? We're a message away.
General
All Cleara Clean cleaners go through identity verification, reference checks and an in-person induction before joining our platform.
Payment is cashless and processed securely once your clean is marked complete — no cash handling on the day.
End of tenancy cleaning
Yes. Once you confirm your property size, service and add-ons, the quoted price is fixed — no surprise charges on the day, provided the property matches what was described at booking.
Every end-of-tenancy clean follows our published checklist. If a specific item on that checklist was missed, we offer re-clean support within 72 hours where applicable — just raise it through your dashboard.
We recommend booking 3-5 days before your check-out date to guarantee availability, though we can often accommodate shorter notice depending on your area.
No. Most customers arrange access through their letting agent, a neighbour or a concierge — we'll agree the arrangement with you before the day, so the clean can happen even if you've already moved on.
Deep cleaning
A deep clean is a thorough, top-to-bottom reset covering areas a routine clean doesn't touch — inside appliances, grout, skirting boards and vents. It's ideal as a one-off or before starting a regular cleaning schedule.
Yes, add-ons like inside oven, fridge, interior windows, carpet steam cleaning and ironing can all be added during your instant quote.